FAQ

WHICH LOCATIONS DO YOU DELIVER TO?

Please enter your zip code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.

 

WHAT ARE YOUR DELIVERY TIMES?

Packages are delivered between 08:00 -19:00 from Monday to Saturday. There are no deliveries on Sunday and on public holidays.

 

HOW LONG WOULD IT TAKE FOR ME TO RECEIVE MY ORDER?

We would make every effort to deliver your order within 5-10 business days.

Please note that Jennifiers is not liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.

 

WHY ARE YOUR ITEMS SO AFFORDABLE?

Our item comes directly from the manufacture in China thus cutting out the US based stores that charge a premium for the same product. Therefore, passing on the savings directly to the customer. When ordering from us your items will ship from China but, will be shipped via ePacket which typically takes anywhere from 5-10 business days on average. 

 

WHAT IS EPACKET DELIVERY?

ePacket delivery is an agreement between the US Postal Service and the Hong Kong Post to boost growth in eCommerce. It allows for faster delivery of lightweight products coming from China and Hong Kong to the US. Merchants can send small packages weighing up to 2 kg (4.4 lbs).

 

DO YOU OFFER FREE SHIPPING?

Yes, we do. All orders enjoy free delivery!

 

IS IT NECESSARY FOR ME TO PROVIDE IDENTIFICATION WHEN I RECEIVE THE PACKAGE?

No, it isn’t, though the authorized / intended recipient may be required to sign the delivery document upon the delivery of the package.

 

WHAT SHOULD I DO WHEN I RECEIVE MY DELIVERY?

All Jennifiers packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days.

If you find that the product in the box is tampered or missing when you open the package, please contact Jennifiers Customer Service at support@jennifiers.com within 24 hours of receiving the shipment.

 

ARE IN-TRANSIT PRODUCTS INSURED?

All In-transit items are insured. If you feel item is damaged on opening, we would request you to not accept the item or report back to us immediately by contacting Jennifiers Customer Service.

 

CAN I MODIFY MY DELIVERY ADDRESS?

Once the order has been placed, you cannot change the delivery address. You have to cancel the order and re-order the product with the correct address. The payments, if you have already made, will be refunded to you as per refund terms and conditions.

 

WHAT CAN I DO IF THE PACKAGE WAS DELIVERED TO THE WRONG PERSON?

Please contact our delivery partners or Jennifiers customer service to get help on such issues.

 

WHO IS YOUR DELIVERY PARTNER?

We partner with USPS, FedEx and UPS for local delivery.

 

HOW CAN I TRACK MY ORDER AND CONTACT THE COURIER IF I HAVE A COMPLAINT OR ENQUIRIES?

Please track your order details on Jennifiers through the shipping email or directly through our delivery partners’ websites using your tracking number.

USPS : https://tools.usps.com/
FEDEX : http://www.fedex.com/us/
UPS : https://www.ups.com/
CAINIAO : http://global.cainiao.com/

Our delivery partners’ contact information can be found on their websites.

 

MY TRACKING NUMBER IS NOT SHOWING UP ON THE CARRIERS WEBSITE?

Please allow 5-10 business days for the shipping company to update their system and start tracking the package.

 

HOW CAN I CONTACT JENNIFIERS IF I HAVE ANY QUESTIONS?

Please use the email address support@jennifiers.com to address any questions.